Frequently Asked Questions
Please allow for up to 5-7 business day for us to process wrong emails on tickets due to the amount of requests we may receive. Email us at: info@primesocial.com
If you bought a ticket through Breakaway Presents' Tixr, Fevo, or Universe account, please email info@primesocial.com. The overarching policy is no refunds or exchanges, but we may be able to assist if you contact us shortly after the mistake. If you bought a ticket to an artist for a show in a different city put on by another company, you’ll have to reach out to them in order to seek a potential refund.
Please refer to the ticketing page for the event for info.
In the event of cancellation, all purchased tickets will be automatically refunded and will be credited to the original point of purchase. The refund will be processed and will show up in your bank account within 7 to 10 business days.
If an event is postponed and rescheduled for another date, all attendees will receive an email with more information including a cutoff date for receiving a refund. in most cases all previous purchased tickets will be valid for the rescheduled date.
No. All sales are final for every event.
- If you purchased two tickets, you had the option to put in a second email for the second ticket. Please check the other email you may have sent the ticket to (it is most likely whomever you are going to the concert with).
- Even if you ordered multiple tickets in the same order, they will all show up in one email. Swipe right or left on the screen that displays the ticket QR code, or scroll down in the PDF attachment to access the other tickets.
- If you are still having an issue, contact help@tixr.com
Unfortunately, we are unable to do so. All ticket sales are final.
Please refer to the venue website as it is ultimately up to the venue.
https://twitter.com/primesocial — Note that set times may not always be released before the show.
If you bought tickets through the artist’s official pre-sale, even if they weren’t through TIXR, then yes they are legit. If you haven’t received instructions on how to receive/use those tickets, please contact the company that was holding the artist’s pre-sale. If you have any questions about the validity of a ticket, please email info@primesocial.com
No, they do not. As long as the person who bought the table/cabana arrives first, we can make arrangements for those who are a part of your table/cabana but arriving later.
Please email sponsorships@primesocial.com
